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Customers like Raley’s, Bel-Air

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Raley’s and Bel-Air had a technical issue and charged customers double the amount of their total (Journal, Nov. 9). People were upset because they had to pay bills and this is a tight time for everyone. They said that they would reimburse the customers in a day but haven’t returned the money yet. Most of the account will be automatically refunded but time will vary. A lot of people like Raley’s and Bel-Air so I’m sure they will overlook this mistake and continue to be loyal customers. I work in retail and sometimes our registers act up and freeze and do strange things. It’s not the business’s fault but it is their responsibility to make sure customers are happy and fully reimbursed. That’s how you establish good clientele. Victoria Richards, Rocklin