Quality care vital to Terraces

Reader Input
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A recent story involving allegations made by a former resident of The Terraces in Roseville (Journal, Nov. 17) inaccurately portrays events and mischaracterizes our commitment to resident safety and quality care. The lawsuit you discussed was filed by one family and their views do not represent nor reflect those of our residents. The allegations raised are untrue and we will vigorously dispute them in court. The incident involving Marlene Delp was an unfortunate, isolated event involving a lone former employee who acted in direct conflict with our policies and values. The Gold Country News Service coverage has failed to point out that it was the Terraces who initiated the investigation against Delp which led to her arrest. The Terraces fully supported efforts by law enforcement to prosecute her. We received no complaints against Delp prior to a vague, anonymous communication on Aug. 12. By Aug. 18, Delp was in custody. Within days of Delp’s arrest, we had a new executive director and resident services director on board. Resident satisfaction remains high at The Terraces and we continue to welcome new residents. Our residents understand and have told us that the incident we experienced was not typical of this community, nor was it taken lightly. Tracy Da Oro, executive director, The Terraces of Roseville